ETdropship FAQ
Answers about getting started, fees, sourcing, branding, warehousing, shipping, quality, support, and more.
Getting Started
Getting started with ETdropship takes three simple steps:
Step 1: Connect with your dedicated account manager
We assign a dedicated account manager to help you with:
• Supplier matching
• Cost quotations
• Packaging and branding planning
• Product evaluation
Step 2: Submit your products
If you already have target products, send us:
• AliExpress product links
• Shopify product links
• Alibaba / 1688 product links
• Product image links
Our sourcing team will:
• Find the real factory behind the product
• Compare prices from different suppliers
• Provide more competitive sourcing quotes
We typically reply with a quotation within 1 business day.
Step 3: Connect your sales platform
Once ready, we help you connect:
• Shopify
• TikTok Shop
• WooCommerce
• Etsy
• eBay
• Amazon
Orders sync automatically and fulfillment begins.
We primarily serve:
• Shopify store owners
• TikTok Shop sellers
• WooCommerce sellers
• Etsy / eBay sellers
• Amazon brand sellers
Especially well-suited for:
• Growing sellers with 30–1,000+ daily orders
• Businesses building long-term DTC brands
• Merchants who want to move beyond basic AliExpress dropshipping
We don't just ship orders — we help sellers build:
• Stable supply chains
• Branded packaging
• Product customization
• Long-term inventory management
Fees & Pricing
No.
The ETdropship platform:
✅ Free to use
✅ No monthly fees
✅ No minimum order requirements
✅ No credit card binding required
✅ No hidden fees
Our fee structure is simple and transparent:
1) Product cost
2) Shipping cost
3) Per-order service fee
Product Sourcing & Supply Chain
Yes.
If you want to build your own brand inventory, we can help:
• Contact factories
• Negotiate MOQ
• Reduce procurement costs
• Arrange production
• Conduct product inspections
Compared to sellers contacting factories directly, we have local China supply chain advantages.
It depends on the product category.
Private Label (white-label)
For example:
• Adding a logo
• Changing packaging
• Using an existing product
Typically: 50–100 units MOQ
Custom Brand (fully customized)
For example:
• Independent design
• Product modifications
• Custom formulas
• Custom packaging
Typically: 200–500 units / SKU MOQ
Production lead time after sample approval: approximately 10–15 business days
Yes.
For new products, we usually recommend:
Start with a small batch to test the market:
• Test ad performance
• Test customer feedback
• Validate product demand
Once confirmed successful, scale up inventory and branded production.
Brand Packaging & Customization
Yes.
We focus on helping sellers create a branded customer experience.
Supported options:
• Logo packaging
• Thank-you cards
• Product stickers
• Custom packaging boxes
• Brand labels
If you provide design files: design is free.
If you need us to design: basic design services at cost price.
Bulk discounts available for orders of 1,000+ units.
No.
ETdropship takes customer privacy and business confidentiality seriously.
✔️ Your custom products, branded products, and best-selling items will not appear in our public product catalog or recommendation library.
✔️ Your product information, sales data, and supply chain resources will not be shared with other customers.
✔️ We likewise do not disclose other customers' best-selling data, sales performance, or business information to you or any third party.
If needed, we can sign:
✔️ NDA (Non-Disclosure Agreement)
✔️ Brand protection agreement
📌 Each customer has independent product resources and supply chain support. We are committed to protecting your brand uniqueness, business data, and market competitive advantage.
Warehouse Management
No.
As long as your orders continue to be fulfilled through the ETdropship system, we provide free:
• Branded packaging storage
• Private inventory storage
• Replenishment inventory management
Warehouse location: Guangzhou, China.
We handle orders based on inventory status:
In-stock products:
Typically shipped within 24 hours.
Out-of-stock products:
Procurement cycle: usually about 3 days to complete sourcing and arrange shipment.
We also:
• Evaluate product supply stability
• Assess long-term sales risk
• Provide replenishment recommendations
And help you determine whether the product is suitable for long-term sales.
Shipping & Logistics
Yes.
ETdropship uses branded shipping methods. Your customers will not see:
❌ China supplier information
❌ Factory promotional materials
❌ Alibaba invoices
We can provide:
✔ Neutral packaging
✔ Branded packaging
✔ Custom packaging materials
Discreet tracking solution
Our tracking solution hides all China-related information so your customers won't know where the goods originated.
Last-mile delivery
We provide last-mile tracking numbers so your customers won't know the goods were shipped from China.
This helps you create a true branded shopping experience.
ETdropship offers multiple shipping options, including express and economy lanes, and works with China's top 7 logistics providers long-term to match the right delivery solution to each market.
We provide:
✔️ Stable shipping lanes — matched by destination country, product type, and shipping needs to improve delivery reliability.
✔️ High on-time delivery rate — average delivery success rate of 90%+ (based on historical order data).
✔️ End-to-end tracking — every order includes tracking so sellers and customers can view shipment status in real time.
✔️ Flexible shipping options — express lanes (priority speed) and economy lanes (optimized cost).
📌 Actual delivery time varies by destination country, shipping lane, product type, and local delivery conditions. We recommend the best shipping solution based on your business needs.
We don't use a single fixed carrier.
Based on country, product type, weight, and delivery speed requirements, we select the best lane.
Partner carriers include:
International shipping:
• YunExpress
• 4PX
• SF International
• DHL eCommerce
• UPS
• FedEx
Europe last-mile:
• PostNL
• DPD
• GLS
• Bpost
• Deutsche Post
• Colissimo
United States:
• USPS
• UPS Ground
• FedEx Ground
Average delivery times for major markets:
Destination | Avg. Delivery | Success Rate
France | 6 days | 99.1%
Belgium | 5.5 days | 98.9%
Netherlands | 5 days | 98.7%
Switzerland | 6.5 days | 99.0%
Luxembourg | 5.5 days | 98.4%
United Kingdom | 6.5 days | 99.3%
Germany | 7 days | 99.1%
Italy | 6.8 days | 98.0%
Canada | 7.2 days | 98.7%
United States | 5.5 days | 99.0%
Australia | 6 days | 99.2%
Delivery times do not include processing time (up to 2 business days, excluding weekends and holidays). Transit time is calculated from the shipment date. External factors (customs, weather, unforeseen events) may cause delays beyond our control.
How do I check my order status?
Use ETdropship's order tracking tool to view order progress in real time.
• Logistics information automatically syncs to your connected store so you stay in control of your supply chain.
• Track packages at https://www.17track.net/en — a global tracking platform supporting 2,800+ carriers worldwide.
• The platform supports after-sales return management, including return approval, logistics tracking, and refund coordination.
• You don't need to worry about complicated return processes — we help maintain customer experience and brand reputation.
Shipping is calculated based on:
• Product weight
• Product dimensions
• Packaging method
• Destination country
Shipping prices vary by country.
We do not hide shipping costs.
Shipping Protection
While lost packages are very rare, if it happens:
If not received within 10 business days past the estimated delivery date, we will:
• Contact the carrier to investigate
• Reship for free or provide an appropriate solution
During cross-border shipping, logistics exceptions may occur, such as:
• Tracking not updating for a long time
• Incorrect delivery address
• Recipient not available, delivery failed
• System shows delivered but customer did not receive the package
When this happens, we assist with:
✔️ Contacting the logistics provider to investigate — we report the issue and follow up on progress immediately.
✔️ Providing relevant shipping proof — helping obtain local carrier information, shipping labels, and proof of delivery (POD).
✔️ Coordinating redelivery or address correction — working with the carrier to reschedule delivery, correct address errors, or resolve package issues.
📌 ETdropship continues to follow up on logistics exception orders to help sellers reduce after-sales risk and protect the customer shopping experience.
Product Quality
We don't randomly find suppliers — we build long-term stable supply chain relationships.
We prioritize:
✔️ Factory-direct suppliers
✔️ Long-term partner manufacturers
✔️ Suppliers with stable production capacity
Our quality control process includes:
✔️ Supplier screening — evaluate production capacity, product quality, and partnership stability.
✔️ Product review — confirm specifications, materials, functionality, and actual performance to reduce photo-vs-reality discrepancies.
✔️ Sample testing — before official sales, we can source and test samples for you to confirm product quality and user experience.
✔️ Pre-shipment inspection — necessary checks before dispatch to reduce quality variation between batches.
📌 Our goal is to help sellers build a stable, reliable product supply chain — not simply find the cheapest source.
After-sales & Refunds
For most products: returns can be requested within 14 days of receiving the goods.
Process:
1. Contact ETdropship customer service
2. Provide order information and issue description
3. Provide photos or videos (for quality issues)
4. Receive return address
5. Complete refund or reshipment
Yes. ETdropship provides a clear refund policy to protect both sellers and end customers.
✔️ Clear refund policy — we establish clear refund rules and processes; all conditions are publicly transparent.
✔️ Refunds for orders within our responsibility — for issues caused by product quality, shipping errors, transport damage, or other ETdropship/logistics-related problems, we provide refunds or appropriate solutions based on the actual situation.
✔️ Transparent rules — all refund, return, and after-sales processes are explained upfront with no hidden terms.
📌 We always protect the rights of both sellers and end customers, helping sellers reduce after-sales risk.
👉 For more details, see the ETdropship Return Policy.
Systems & Support
Supported platforms:
• Shopify
• TikTok Shop
• WooCommerce
• Etsy
• eBay
Features provided:
• Automatic order sync
• Automatic fulfillment
• Tracking sync
• Inventory management
Every customer gets:
✔ A dedicated account manager
✔ A single point of contact for long-term follow-up
✔ Higher authority to directly coordinate orders, sourcing, logistics, and after-sales issues
✔ Solution-oriented support — not template replies
Average response time: within 12 hours.
Our goal: provide solutions, not just explanations.
Ending Partnership
You are free to leave.
We:
✔ Do not charge termination fees
✔ Do not require long-term contracts
✔ Help complete outstanding orders
✔ Help handle remaining inventory
We want customers to stay because of service value — not contract restrictions.
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